Frequently asked questions

BOOKING PROCESS

How do I make my booking?

You can complete your booking on-line by using the displayed booking form on Austria-taxi.at website. Just choose the date, your departure and destination points and follow the link. The link will show you the type of vehicles and the prices of the transfer in one way and the price for a round trip. If your destination is not listed we can send you a custom route and full instructions should you wish to book.

Must all bookings be made in advance?

We would strongly advise booking in advance. Once your booking has been made a vehicle is reserved and we guarantee availability. Last minute bookings however can be accommodated if the vehicle is available.

What type of vehicle can I choose?

You can choose a standard car, luxury car, minibus (8 persons), minibus 2 (14 persons), bus (26 persons) or a bus 2 (50 persons).

How can I find my driver?

Your driver will come to pick you up at your desired destination. If your transfer starts at the airport, your driver will wait for you at the check-out exit holding a tag with your name on it.

How long will my transfer last?

The times quoted are the standard journey times on a normal day. These times may differ slightly in high season when there is more traffic or road works affect the direct route of the journey. You will be notified if there is any anticipated delay to your journey.

Why is it better to book a taxi-transfer than a regular taxi?

Austria-taxi.at taxi services offers transfers with fixed rates so that you know your expenses in advance and the price doesn't depend on the conditions on the route or the traffic. Besides convenient and fixed prices, with Austria-taxi.at you don't have to waste time looking for transportation.

What happens if my flight is delayed?

Your taxi driver will at all times be informed about your flight details and will collect you at the new time.

Do I have extra charges in the case the driver has to wait for me because of the delayed flight?

In case your flight is delayed, the driver will be aware of the new schedule and will wait for you as previously mentioned. We do not charge extra for drivers waiting for arriving flights.

The number of my credit card is correct but it was declined. Why?

There are several possibilities why your card was declined:


- Expiry date of the card is set before the date of booking
- You have reached your credit limit

Can I make a reservation with someone else's credit card?

If you do not have a credit card, you can specify a different card with the permission of that card's owner.



RESERVATION CONFIRMATION

How can I be sure that my reservation has been confirmed?

After making a reservation, you will receive a message that your reservation is being processed; after the processing has been completed, you will receive a notification about the status of your reservation. Processing can take up to a maximum of 12 hours (an average of two hours). Reservations are confirmed only after you receive a confirmation e-mail.

I finished my booking, but I haven't received a confirmation, what should I do?

Once you have entered all the data required for submission of reservation, your request is processed, and processing may take up to 12 hours. A reservation is considered confirmed only after you've received a confirmation e-mail. Please enter the e-mail address carefully so that you may receive the confirmation. If you do not receive your confirmation, review the Spam folder, if it still is not there, please contact us.

What happens if I lose my voucher?

In the case you lose your voucher simply contact Austria-taxi.at customer support and you will be provided with another one.

What kind of insurance do I have during the transfer?

Both you and your luggage are insured during your transfer with Austria-taxi.at but we recommend that you have an extra insurance for the entire trip.



ADDITIONAL REQUIREMENTS

Will I be charged extra if I have a lot of luggage?

We do not charge extra for passengers' luggage and the driver will help you load it into the vehicle.

What if my transfer includes a child or children?

Children until 12 years are not allowed to travel without their parents. Children between 12-18 years must have an authorized statement from their parents. If your transfer requires a child seat, please notify us on time.

Do you provide transfer for disabled people?

Yes, we provide transfer services for the disabled people, but make sure you notify us on time so that we can prepare an adequate vehicle.

Can I book not only a transfer but also a tour with Austria-taxi.at?

Austria-taxi.at offers you not only taxi transfer services but also field trips and day trips all over Austria and Europe. The tours can be organized with a driver only or with a guide. Tours can also be fixed or custom made upon your preferences.

Is smoking allowed in the taxi during the transfer?

No, smoking isn't allowed in the vehicle during the transfer.

Is the Austria-taxi.at transfer direct or do we stop along the way?

Austria-taxi.at taxi service operates door-to-door leading you directly to your desired destination unless arranged otherwise.

Can I carry pets in the transfer vehicle?

It is possible to provide transportation of pets, but only if they are properly placed in their travel boxes and put in the luggage section of the vehicle.

I cannot find answer to my questions, what should I do?

If you cannot find an answer to your question, please contact Austria-taxi.at customer support at: +43 1 229 75 15



PAYING FOR TRANSFERS

When and to whom do I pay for the transfer?

Payment for the transfer depends on the conditions listed during booking. The standard procedure is for 20% of the amount to be paid from your card before the transfer and 80% of the amount to be paid in cash to the driver at the end of the transfer.

Can I complete my booking without a credit card?

You have the option of paying via foreign currency transfers when booking if you choose this option. After booking, our operators will send you an offer. Depending on the country and the bank with which you make your payment, transfer of these funds may take up to a week. It is vital that you send the bank payment confirmation via e-mail or fax because otherwise we will not be able to guarantee your reservation.

Is my credit card safe when booking?

Your credit card data provide a guarantee of your reservation, or are necessary for a payment in advance, depending on the terms and conditions of the selected transfer, as expressed in the transfer offer next to the transfer prices, and on the certificate you will receive after booking. To protect your credit card data, we use Secure Sockets Layer (SSL) technology and your data is completely safe. In the case of fraud and abuse of your credit card by a third party, most banks and credit card companies bear the risk and cover all costs arising from the abuse. In accordance with our high ethical standards we respect your privacy. We are committed that your name, address, e-mail address and credit card information required for booking will not be disclosed to a third party without your consent.

What does the price include?

A one-way price will include a single journey from your arrival point to your destination. A return price (round trip; both ways trip) includes the departure transfer to the starting point.

Are transfer prices per person or per vehicle?

The transfer prices are always per vehicle, not per person; the type of vehicle is determined by the number of passengers.

How do I pay for my transfer?

You will be charged 20% of the total amount of the transfer price from your credit card on the day of booking, while the rest of the amount (80%) will be paid in cash to the driver.

What are the references of my driver?

The drivers of Austria-taxi.at are professionals with long term experience in passenger transport services and will be prepared for your transfer with a fixed itinerary.

Does my fare include a tip?

No. Giving a tip is discretionary and completely up to you.

I need a receipt for my journey, when do I get a receipt?

If you pre-pay using a debit or credit card we can send you a receipt via email.



CHANGE AND CANCELLATION OF RESERVATION

Can I cancel my reservation?

If you want to change or cancel a reservation, please follow the instructions you received in the confirmation via e-mail. Keep in mind that according to the notice period, only a part or the total booking amount is eligible for a refund. We suggest that you carefully read the cancellation policy when booking.

When can I be sure that my reservation has been successfully canceled?

After requesting a cancellation, you will receive confirmation of cancellation via e-mail. In case that you don’t receive confirmation of cancellation on time, please check your Spam folder.